Live
A message arrives at once
In an open chat you see a new message at once, and when the visitor is typing. The list updates itself every few seconds.
Product Live chat
Answer your visitors while they are still on your site
A chat box sits on every page of your site. You answer from one inbox with your saved answers, and the visitor gets the reply right there. If they left an email address and have gone, the reply reaches them by email.
The inbox
Every chat in one place
On the left are all your chats with their status and who handles them. In the middle is the chat itself. On the right you see who the visitor is and which page they are reading right now.
Who is waiting
A red dot marks a chat where the visitor wrote last.
The page they are reading
You see the page the visitor is reading now and whether they are still on the site. No IP address and no history are stored.
A note for your team only
An internal note stays hidden from the visitor.
You see them typing
In an open chat a new message arrives at once, and you see when the visitor is typing.
Quick replies
The same question, answered in two clicks
Save your usual answers once: opening hours, prices, the way to the shop. In the chat you pick one, and the visitor's name goes in by itself.
Saved answers
A title helps you find the right answer fast.
The name goes in by itself
{{customer_name}} becomes the visitor's name, {{my_name}} your name and {{today}} the date.
Files and pictures
Send a photo or a PDF of up to 5 MB. The visitor can send files too.
On your site
The chat box speaks your words
Write the greeting, the name and how fast you reply. Each language of your site has its own text, and you decide whether the box shows on every page or only on some. The colours come from your site's design.
Each language on its own
The greeting and the hints have their own text in each language of your site. The visitor sees their own.
Every page or only some
Show the chat box everywhere or only on the pages you choose, in every language.
What visitors may send
Pictures, PDF, Word, Excel or ZIP. Programs and scripts are always blocked.
Work hours
When you are closed, nobody waits in silence
Set your work hours. Outside them the visitor gets your away message at once and knows when to expect you.
Your week
Choose the days and the times, in steps of a quarter of an hour.
Only after hours
During work hours the away message stays quiet and you answer yourself.
The AI assistant
The AI answers at night, your team in the morning
On the AI plan an assistant answers visitors from what you wrote about your business. Choose whether it answers always or only outside work hours, and switch it off in any chat.
Marked as AI
Every AI answer carries an AI label, in the visitor's chat box too.
A switch for each chat
Turn the AI off in one chat and that chat is yours.
One switch for the whole site
The AI answers in every chat, or only outside work hours.
Ratings
Visitors rate the chat
When you mark a chat as resolved, the visitor can give it one to five stars and a comment. The stats show the average and how the stars spread.
The average
The average of every rated chat and how many ratings there are.
How the stars spread
Each bar counts the chats with that many stars.
Every chat
All, open and resolved chats at a glance.
The parts that work in the background
A good chat is fast, but it must not lose anything on the way.
Your reply finds the visitor
When the visitor left an email address and has gone, your reply goes to them by email. When they answer that email, it goes to your email.
Team
Answer together, not over each other
Give a chat to one person and add helpers when needed. You pay nothing extra per user.
- internal notes
- chats for the team only
- tags and statuses
- a chat as a TXT or JSON file
Privacy
Only what is needed
A name and an email exist only when the visitor types them. No IP address and no browsing history are stored; you only see the page they are reading now.
Questions about live chat
How much does live chat cost?
Live chat is in the Standard plan and every plan above it, from €14 a month. There is no limit on chats or team members. The AI assistant comes with the AI plan.
What happens when nobody is there?
The visitor gets your away message at once, for example when you are back. On the AI plan the AI assistant can answer too. When the visitor left an email address, your later reply reaches them by email.
Does the chat box work on a phone?
Yes. On a phone the chat box fills almost the whole width of the screen, and you can use the inbox from your phone too.
Can visitors send files?
Yes, when you allow it. Choose whether pictures, PDF, Word, Excel or ZIP are allowed. One file can be up to 5 MB, and programs and scripts are always blocked.
Does the visitor know an AI answered?
Yes. Every AI answer carries an AI label, and the chat box says so. The AI answers from the facts you wrote about your business, and it uses the AI plan's credits.
Does the chat work in several languages?
Yes. The greeting, the hints and the away message have their own text in each language of your site, and the visitor sees the language they read the site in.
Say hello to your next customer
Switch the chat box on, write a greeting and answer the first question today. Live chat is in the Standard plan.